Waiting game: How we killed off queues at Mona
A bad queueing experience—boredom, frustration and anger when someone skips ahead—can impact our perception of what we see at the front of the line.
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Intelligent Queuing Technology Key to MONA’s Busiest Month Ever
Intelligent Queuing Technology Key to MONA’s Busiest Month Ever
Summer at Hobart’s Museum of Old and New Art (Mona) is always busy, and the most recent one was no exception. Despite large crowds — more than double usual attendance — there was one common holiday frustration visitors didn’t have to deal with: waiting in line.
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What does a virtual queue look like?
What does a virtual queue look like?
The migration of the queues to the virtual space have clearly had a visible impact on the way people interact with the space and the objects within it.
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